Red Hat Customer Portal
AI - Troubleshooting
UX Research
UI Design & Design System
Data Driven Design
The Red Hat Customer Portal's Case Management system is a centralized platform designed to help customers efficiently manage their support interactions with Red Hat. Whether you're troubleshooting technical issues, requesting product guidance, or following up on existing cases, the portal offers a streamlined experience for creating, tracking, and collaborating on support tickets. With role-based access, detailed case history, and integration with Red Hat's knowledgebase and diagnostic tools, Case Management empowers users to resolve issues faster and stay informed throughout the support lifecycle.